Quality Policy

we pledge to meet the patient’s requirements by offering expert ophthalmic care with compassion through a dedicated and committed team of well-qualified and trained professionals. We commit to dispensing quality service at every stage through the Quality Management System while complying with all applicable regulatory requirements.

Quality Objectives

• 1. Patient-Centered Care:
  • To Ensure all patients receive timely and compassionate care tailored to their needs.
  • To Achieve high patient satisfaction scores by addressing concerns promptly and empathetically.
• 2. Clinical Excellence:
  • To Maintain high success rates in surgical and non-surgical eye treatments.
  • To Regularly update and train staff in the latest ophthalmic techniques and technologies.
• 3. Safety and Hygiene:
  • To Ensure strict adherence to infection control protocols to prevent hospital acquired infections.
  • To Regularly audit and improve sterilization and cleanliness practices.
• 4. Efficiency in Service Delivery:
  • To Minimize patient wait times by optimizing appointment scheduling and resource allocation.
  • To Reduce turnaround times for diagnostic tests and surgical procedures.
• 5. Accessibility and Affordability:
  • To Provide affordable eye care services without compromising on quality.
  • To Offer free or subsidized treatment to underprivileged and underserved communities.
• 6. Continuous Improvement:
  • To Conduct regular quality audits and implement improvements based on findings.
  • To Encourage feedback from patients and staff to identify areas for enhancement.
• 7. Community Engagement:
  • To Organize eye camps and outreach programs to raise awareness about eye health.
  • To Promote early detection and prevention of eye diseases through public education initiatives.
• 8. Compliance and Accreditation:
  • To Adhere to national and international healthcare standards and guidelines.
  • To Obtain and maintain accreditation from recognized healthcare quality organizations.